Terms of Service

By scheduling a one time or recurring service with leprd, you are agreeing to the following terms and conditions and providing authorization to charge your credit card:


leprd Promises to Provide Quality Service by:

  • Providing a professional cleaning service that is licensed, bonded and insured.
  • 100% Satisfaction Guarantee  –  If you are dissatisfied with a portion of your cleaning, let us know within 24 hours and a crew will be sent back to your home to redo that area.  Our technicians must be allowed to come back within 48 business hours from the original cleaning.  


In Order to Provide You with the Best Possible Service; Please…

  • Make your home accessible.
  • By providing a unique door code or lockbox code. A fee will be charged if we are unable to access your home. (see lockout policy below)
  • Turn off alarm systems. If you choose to leave the alarm armed, we are always diligent and careful to disarm and rearm the alarm according to your instructions. However, we will not be held responsible for false alarms or misuse of the alarm system, including charges from a local police department or security company or other charges related to an activated alarm. 
  • Additionally, you agree to hold harmless and/or release from liability Clean and Simple Cleaning from any and all liability relating to any failure of the alarm or not arming the alarm properly.


Have your home picked up and ready to be cleaned. Hourly charges may be incurred if cleaning technicians require more time if your home is not ready to be cleaned or if a job is underestimated due to the condition of the home.

  • We are not equipped to clean bug infestations, bodily fluids, or extensive grease or fire damage.  If our staff does not feel safe in a home or environment they will leave or we will remove them.


If asked  to dust/clean inside of china cabinets or hutches, start laundry, wash dishes, clean small computer equipment, antiques or collections, or to use your equipment (e.g. vacuum), you agree to hold harmless and/or release from liability leprd and/or any of its employees responsible for any damage or breakage to any article or component.

  • We will make every effort not to break items, but accidents do happen. We have Limited Liability protection for replacement or repair. Identical replacement will be attempted but not guaranteed. 
  • Damage must be reported to our office staff by phone or email within 2 business days of service or leprd may not be held liable.
  • leprd cannot be responsible for damage due to faulty and/or improper installation, lack of maintenance, or general wear and tear of any items.


Other Information from leprd

  • To meet your needs and to ensure your satisfaction, leprd reserves the option to reevaluate rates at any time.
  • If you request changes to your service after receiving your original estimate, additional charges may be billed or a new estimate may be required.



When entering into an agreement for services with leprd you agree not to solicit for hire any staff member introduced to you by leprd for any home‐related services.  We spend a lot of time, money and resources finding, interviewing, checking references and backgrounds, and training our cleaners. When hired, each cleaning technician signs an agreement barring them from performing any home‐related service for any of our past or present customers. However, if you do wish to employ a staff member directly please discuss this matter with the owner. If you are found to have solicited one of our staff please be advised that our referral/ training fee is $3,500 per hired employee.  We consider our employees our most valuable asset and charge accordingly.